New Zealand Hire Car Terms & Conditions
All hire car drivers must have a current full licence and be aged 20-years and over. A current overseas licence is acceptable if written in English, otherwise we require a current International licence.
24 hours from time of pick-up. Additional time is charged at 25% of the daily rate per hour of extended car hire.
Goods and Services Tax (GST) of 15% is included in all fixed daily hire car rates, so you won’t be charged extra for this.
Comprehensive insurance is provided free of charge with your hire car. A deductible excess applies as follows:
Cars, Station Wagons, People Movers (MPVs), 4WD and 4WD Station Wagons
- Insurance excess for all drivers over 20 years: NZ$2,500
- Collision Damage Waiver NZ$17.50 per day for NZ$0 excess
- Collision Damage Waiver NZ$20 per day for NZ$0 excess (hires less than 4 days)
Vans, Minibuses, Trucks and Utes
- Insurance excess for all drivers over 20 years: NZ$3,500
- Collision Damage Reduction NZ$20 per day for excess reduced to NZ$1000
- Collision Damage Reduction NZ$65 per day for excess reduced to NZ$0
We require a deposit of NZ$100.00 (or full rental amount if less than NZ$100.00) when we confirm a reservation (NZ$200.00 for 12-seat minibuses). This deposit is non-refundable in the event of cancellation but is transferable to another rental within 12 months (if we are advised at least 48-hours before rental is due to commence).
Payment and Security Bond
Payment is to be made at the commencement of the rental by either cash, EFTPOS or debit/credit card. A security bond of NZ$500.00 is required for all rentals* and is refundable on completion of the hire. This may be either a cash deposit or signed credit card authorisation (Visa debit cards are accepted and can be used for our bond payment NZ$500.00). * The security bond for 12-seat minibuses and 28-30m3 box body trucks is NZ$1000.00 or a signed credit card authorisation.
Our airport depot is available for vehicle pick ups from 8.00am and for flights scheduled to arrive by 3.30pm, 7-days. After hours service available on request. Free pick-up and drop-off from airport motels/hotels is also available.
Vehicle return to City depot: NZ$40.00.
Our downtown depot is open 8.00am – 4.00pm, 7-days. Free motel/hotel pick-up and drop-off within the central city area. After hours drop off facility is available on request.
Vehicle return to Auckland Airport: NZ$40.00.
Pick-up and drop-off is either direct from our agent depot in central Palmerston North or you can choose our airport pick up and drop off shuttle service ($19.00 each way for your whole group).
Airport pick-up is available for NZ$10.00; drop-off no charge (shuttle service less than 5 minutes, 8.00am – 4.00pm). Free pick-up and drop-off from airport motels/hotels is also available.
After hours collection service NZ$35.00; after hours drop off service NZ$35.00.
Our agent is open 8.30am – 4.30pm Monday to Friday and 10.00am – 4.00pm Saturday and Sunday.
Refunds are not usually granted for early returns and are only provided in exceptional circumstances and at the sole discretion of USAVE Management. We require 48-hours notice for any refund claim to be considered.