New Zealand Car Rentals FAQ

No, our rates include GST and insurance. For car rentals of 2-days or more we also offer unlimited kms, so you know exactly how much your rental will cost when you book it. As an independent, New Zealand family run company we are able to offer cheaper car rentals than some of the large national brands.

Yes, we provide one-way car rentals between our depots in Auckland, Palmerston North, Christchurch and Dunedin.

All drivers must hold a full licence. An International Driver’s Permit is required by law in New Zealand if the licence is not in English.

Minimum driver age for our car rentals is 20 years. There is no maximum age.

Yes, all rental vehicles have air-conditioning for comfortable travel.

Yes, a NZ$500.00 bond is required for all hires and is refundable on completion of the hire. This may be either a cash deposit or signed credit card voucher (Visa debit cards are accepted and can be used for our bond payment of NZ$500.00). All 12-seat minibus hires require a credit card for our security bond.

Yes, we provide courtesy pick up and drop off to hotels and motels local to our depots in Auckland and Christchurch; in Dunedin this is available for NZ$10.00. This service is not available in Palmerston North.

Third party insurance is not compulsory in New Zealand so we recommend the Collision Damage Waiver option for total peace of mind. The CDW on our rental cars is NZ$15.00 per day (or NZ$20.00 per day for less than 4-day rentals) and reduces the insurance excess (deductible) liability to NZ$0, which also covers the windscreen. Not all New Zealand car rental companies offer a zero liability option. We also have excess reduction options for vans and minibuses (refer to our terms and conditions for full details).

Yes, we have an after hours service available for our depots at Auckland Airport and Christchurch (Airport). We provide documentation for pre-signing – please contact us for full details.

No, there is no charge for additional drivers as we prefer you to have the option to share the driving. Simply bring your driving license with you when you pick up your car rental to be registered as an additional driver.

USAVE provides a nationwide toll free number for FREE roadside assistance 7.00am – 9.00pm , 7-days.

Yes, our vehicles are insured while on the Interisland ferry.

Our booking deposit is non-refundable in the event of cancellation but is transferable to another hire within 12-months provided at least 48-hours notice is provided.

There are no refunds provided for early returns.

You can call us on our nationwide toll free number to have an extension authorised, subject to vehicle availability.

We have been in the rental industry for over 15 years.

Yes, our Australian affiliate is Network Rentals with over 60 franchises throughout Australia.

Yes, we offer quality Garmin GPS navigation units for hire in any class of vehicle.

Our standard vehicles all feature petrol engines but our commercial vans and trucks have petrol or diesel powered engines.