New Zealand Car Rentals FAQ

Before you book your rental car with USave Car & Truck Rentals, feel free to look through some more information about our rental car service:

Your rates are extremely competitive - are there any hidden costs?
Can USave provide one-way hires?
What are the licence requirements to hire a USave vehicle?
What are the age requirements to hire a USave vehicle?
Are all vehicles air-conditioned?
Does USave require any bond to hire a vehicle?
Does USave provide pick up and drop off from accommodation?
What is the cost of the Collision Damage Waiver insurance (CDW) options and are they recommended?
Can I hire a vehicle from USave out of business hours?
Does USave charge for additional drivers?
What type of mechanical breakdown assistance is provided?
Can we take our rental vehicle on the Interisland ferry services?
What is your cancellation policy?
What happens if I need to shorten the rental period?
What is the procedure for extending the rental period?
How long have USave been in the rental car business?
What New Zealand affiliations does USave belong to?
Does USave have any overseas affiliations?
Does USave offer In-Car GPS navigation units?
Does USave offer diesel powered vehicles?

Your rates are extremely competitive - are there any hidden costs?
No, our rates for hires 2-days or more include unlimited km, GST and insurance and we do not charge airport recovery fees.

Can USave provide one-way hires?
Yes, we provide one-way rentals between our depots in Auckland, Palmerston North and Christchurch.

What are the licence requirements to hire a USave vehicle?
All drivers must hold a full licence. An International Driver's Permit is required by law in New Zealand if the licence is not in English.

What are the age requirements to hire a USave vehicle?
Minimum driver age is 20 years and no maximum age.

Are all vehicles air-conditioned?
Yes, all vehicles have air-conditioning for comfortable travel.

Does USave require any bond to hire a vehicle?
Yes, we either take a signed credit card imprint (no amount processed) or cash bond as security for each hire.

Does USave provide pick up and drop off from accommodation?
Yes, we provide courtesy pick up and drop off to hotels and motels local to our depots in Auckland and Christchurch (no service in Palmerston North).

What is the cost of the Collision Damage Waiver insurance (CDW) options and are they recommended?
Third party insurance is not compulsory in New Zealand so we recommend the Collision Damage Waiver option for total peace of mind. The CDW on cars is NZ$10.00 per day and for 4WD and People movers this is NZ$15.00 per day and reduces the insurance excess (deductible) liability to zero and also covers the windscreen.

Can I hire a vehicle from USave out of business hours?
Yes, we have after hours service available for our depots at Auckland Airport and Christchurch (Airport). We provide documentation for pre-signing - please contact us for full details.

Does USave charge for additional drivers?
No, there is no charge for additional drivers and we prefer our customers to have the option to share the driving.

What type of mechanical breakdown assistance is provided?
USave provides a nationwide toll free number for roadside assistance 7.00AM - 9.00PM , 7-days.

Can we take our rental vehicle on the Interisland ferry services?
Yes, our vehicles are insured while on the Interisland ferry. We are an authorised booking agent for the Interisland ferry and provide a free booking service.

What is your cancellation policy?
Our booking deposit is non-refundable in the event of cancellation but is transferable to another hire within 12-months.

What happens if I need to shorten the rental period?
There are no refunds provided for early returns.

What is the procedure for extending the rental period?
You can call us on our nationwide toll free number to have an extension authorised, subject to vehicle availability.

How long have USave been in the rental car business?
We have been in the rental industry for over 15 years.

What New Zealand affiliations does USave belong to?
USave is a fully paid member of the Tourism Industry Association and Rental Vehicle Association.

Does USave have any overseas affiliations?
Yes, our Australian affiliate is Network Car & Truck Rentals with over 60 franchises throughout Australia - www.networkrentals.com.au .

Does USave offer In-Car GPS navigation units?
Yes, we offer quality Garmin GPS navigation units for hire in any class of vehicle.

Does USave offer diesel powered vehicles?
Our standard vehicles all feature petrol engines but our commercial vans and trucks have petrol or diesel powered engines.

Quality and affordable New Zealand rental cars and great Kiwi service from USave Car Rentals in Auckland, Christchurch and Palmerston North.